NWE Freezing leading to ForceQuit

David · Post by **David** » 2005-05-26 23:00:35

I am using the current version of Express (2.1.3) with Tiger (10.4.1) both on a G3 iBook and a Cube. On both I have the same problem.

I open a document in in NWE and within about ten seconds a blank rectangle appears in the upper part of the screen, centrally, as if NWE or the system were trying to open a dialogue box or similar. At this point NWE freezes and I am obliged to ForceQuit.

This makes progress very slow! Re-installing helps for a while. I haven't yet managed to isolate a possible clash with any other application. I have no other problems on the G3 iBook, but I am having an occasional kernel panic on the, much modified, Cube.

Clues?

Post by **charles** » 2005-05-27 00:27:43

David, have you tried removing your preferences for Nisus Writer? Find the file "com.nisus.NisusWriter.plist" in your Library/Preferences folder. Move it to you Desktop and try launching Nisus Writer again. If you no longer have a problem, then please send us the preferences file at support@nisus.com.

David · Post by **David** » 2005-06-01 04:04:39

charles wrote:David, have you tried removing your preferences for Nisus Writer? Find the file "com.nisus.NisusWriter.plist" in your Library/Preferences folder. Move it to you Desktop and try launching Nisus Writer again. If you no longer have a problem, then please send us the preferences file at support@nisus.com.

Thanks for you suggestion - it has become automatic to zap preference files when reinstalling applications - I'll remember simply to remove it to the DeskTop in future.
I reinstalled both NWE and Tiger on the Cube - you will recall I was getting occasional kernel panics - and have had no problems of either kind since. I think that there must have been a problem with the first Tiger installation.

David

maurerc · Post by **maurerc** » 2005-06-04 21:08:20

I am having exactly this problem, both with 2.1.3 and alpha 4, and deleting NWE's preferences and default new file have not fixed it. I just deleted the preferences, opened NWE again, and saw a new file in front of me on the screen. At that point, the Console & System logs showed the following. Typing one word brought up the white box and froze the program.

CONSOLE

Jun 5 12:58:31 tibook /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer: FOExceptionMainHandler caught a fatal exception at 0x000476d8

Jun 5 12:58:31 tibook /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framework/Support/ATSServer: ATSServer got a fatal exception!! Please check /var/tmp/ATSServer_88.

[That states, "ATSServer got a fatal error (status: -4) while processing a message (id: 22) from pid=5907." PID 5907 is NWE.}

2005-06-05 12:58:40.985 Nisus Writer Express[5907] .scriptSuite warning for attribute 'selectedText' of class 'NWDocument' in suite 'NisusWriter': 'NSTextStorage' is not a valid type name.
2005-06-05 12:58:49.082 Nisus Writer Express[5907] column=0 ret=6
2005-06-05 12:58:53.450 Nisus Writer Express[5907] start style editor pools.
2005-06-05 12:58:54.663 Nisus Writer Express[5907] DEFAULTS: Adding palette: com.nisus.text.StylePalette to group: .formatting
2005-06-05 12:58:54.699 Nisus Writer Express[5907] DEFAULTS: Adding palette: com.nisus.text.BordersPalette to group: .formatting
2005-06-05 12:58:54.738 Nisus Writer Express[5907] DEFAULTS: Adding palette: com.nisus.text.ShadingPalette to group: .formatting

SYSTEM

Jun 5 12:58:31 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 12:58:31 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 12:58:48 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 12:58:48 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 13:00:07 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 13:00:42 tibook kernel[0]: lsf_map: unable to allocate memory
Jun 5 13:00:42 tibook kernel[0]: lsf_map: unable to allocate memory

maurerc · Post by **maurerc** » 2005-06-05 19:33:10

I played with this some more and found the common element:

Nisus Writer Express[9209] .scriptSuite warning for attribute 'selectedText' of class 'NWDocument' in suite 'NisusWriter': 'NSTextStorage' is not a valid type name.

I tried throwing away all of the macros and it worked. Alpha 4 now works too. I don't know what the problem was with the old version of your macro but the error trapping sure could be improved.