Need help with NWE2.7 not opening Nisus New File

Have a problem? A question? This is the place for answers from other Express users.
Post Reply
phructiphier
Posts: 5
Joined: 2007-04-29 18:55:22
Contact:

Need help with NWE2.7 not opening Nisus New File

Post by phructiphier » 2007-04-29 19:09:38

greetings all,

any assistance will be much appreciated. i am running OS X 10.4.9 on a G3 laptop. after NWE 2.7 is launched and i attempt to open/create a new file i get the following window which states:

Couldd not Open New Nisus File.
Template could not be opened. Should we reset factory Nisus New File? (with No or Yes buttons)

pressing yes yields the following dialog box:

No document could be created.

i was working to try out the new Pro beta and the same issues have occurred which prompted me to begin looking for any assistance.

Many thanks in advance,

Phructiphier

dshan
Posts: 333
Joined: 2003-11-21 19:25:28
Location: Sydney, Australia

Post by dshan » 2007-04-29 20:43:44

Sounds like a permissions problem. Check your ~/Library/Application Support/Nisus Writer folder; do you own it and have read/write permission for it? Then check inside it and verify that Nisus New File.dot file exists and you have r/w and ownership of it too.

Is this a new install of NWX/NWP? Which did you install first?

phructiphier
Posts: 5
Joined: 2007-04-29 18:55:22
Contact:

Post by phructiphier » 2007-04-29 20:52:19

dshan wrote:Sounds like a permissions problem. Check your ~/Library/Application Support/Nisus Writer folder; do you own it and have read/write permission for it? Then check inside it and verify that Nisus New File.dot file exists and you have r/w and ownership of it too.

Is this a new install of NWX/NWP? Which did you install first?
i have ownership of all the files to read/write and the folder also.

it is not a new install of either. i had this issue prior to the install of the Nisus Writer Pro Beta. i was hoping that the Beta might correct the issue in the event that something was missing.

dshan
Posts: 333
Joined: 2003-11-21 19:25:28
Location: Sydney, Australia

Post by dshan » 2007-04-29 23:45:34

So you first installed NWX and then NWP? Did NWX work initially or did this problem crop up as soon as you installed NWX?

Another possibility is a corrupt Preferences file (.plist) - go to ~/Library/Preferences and rename com.nisus.NisusWriter.plist to com.nisus.NisusWriter.old and then relaunch Nisus Writer Express (not Pro) and verify that you can create new documents and you can modify the preferences (under the Preferences... menu) okay.

It can't be a corrupt NWX package as then NWP would probably work, a corrupt preferences file though would trip them both up (NWX and NWP share the same preferences file apparently).

I recommend you stick with Express until you get it working, being beta Pro will only confuse matters at the moment.

User avatar
martin
Official Nisus Person
Posts: 4354
Joined: 2002-07-11 17:14:10
Location: San Diego, CA
Contact:

Post by martin » 2007-04-30 13:59:02

One way we can diagnose the problem is for you to send us a feedback report. Launch the NWP beta, try to create a new document, dismiss the failure message, and then use the menu Help > Send Feedback. Thanks- hopefully we can figure out what's going on.

phructiphier
Posts: 5
Joined: 2007-04-29 18:55:22
Contact:

Post by phructiphier » 2007-04-30 20:53:34

martin wrote:One way we can diagnose the problem is for you to send us a feedback report. Launch the NWP beta, try to create a new document, dismiss the failure message, and then use the menu Help > Send Feedback. Thanks- hopefully we can figure out what's going on.
did it and sent it. thank you for your assistance and suggestions.

phructiphier
Posts: 5
Joined: 2007-04-29 18:55:22
Contact:

Post by phructiphier » 2007-04-30 20:54:05

dshan wrote:So you first installed NWX and then NWP? Did NWX work initially or did this problem crop up as soon as you installed NWX?

Another possibility is a corrupt Preferences file (.plist) - go to ~/Library/Preferences and rename com.nisus.NisusWriter.plist to com.nisus.NisusWriter.old and then relaunch Nisus Writer Express (not Pro) and verify that you can create new documents and you can modify the preferences (under the Preferences... menu) okay.

It can't be a corrupt NWX package as then NWP would probably work, a corrupt preferences file though would trip them both up (NWX and NWP share the same preferences file apparently).

I recommend you stick with Express until you get it working, being beta Pro will only confuse matters at the moment.
i will try it out on the morrow. thank you for your assistance and suggestions.

User avatar
martin
Official Nisus Person
Posts: 4354
Joined: 2002-07-11 17:14:10
Location: San Diego, CA
Contact:

Post by martin » 2007-04-30 22:03:15

It looks like your problem in NWX/NWP is being caused by a menu haxie of some kind. They tend not to get along with NWX. Have you perhaps installed the FruitMenu, MagicMenu, etc? Try disabling them and running NWX.

phructiphier
Posts: 5
Joined: 2007-04-29 18:55:22
Contact:

Post by phructiphier » 2007-05-01 19:58:32

martin wrote:It looks like your problem in NWX/NWP is being caused by a menu haxie of some kind. They tend not to get along with NWX. Have you perhaps installed the FruitMenu, MagicMenu, etc? Try disabling them and running NWX.
i was using keyboard maestro. i disabled keyboard maestro and restarted. opened NWX and had the same behavior occur. i also noticed that a new Nisus New File.dot was created. however, the program says that it could not open it.

thank you for your assistance,

Post Reply