I need HELP!

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silvergrfx
Posts: 4
Joined: 2003-07-22 15:20:01

I need HELP!

Post by silvergrfx »

We've downloaded the NWE 2 upgrade 5 times. The disk image appears to be fine, but I'm unable to install the program. Each time I try to launch it nothing happens. I really don't know where to start looking for the problem. Here is a copy of my crash log. Does anyone have any ideas? I get the same results on two different machines.

Thanks in advance,
Dayle

Date/Time: 2004-09-18 10:49:54 -0400
OS Version: 10.2.6 (Build 6L60)
Host: Dayle-Silvermans-Computer.local.

Command: Nisus Writer Express
PID: 481

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001Code[1]: 0x8fe01280

Thread 0 Crashed:
#0 0x8fe01280 in halt
#1 0x8fe106b4 in link_in_need_modules
#2 0x8fe014e4 in _dyld_init

PPC Thread State:
srr0: 0x8fe01280 srr1: 0x0002f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x8fe09c38 ctr: 0x00000000 mq: 0x00000000
r0: 0x00000004 r1: 0xbffffcf0 r2: 0x6f6e7465 r3: 0x0000013e
r4: 0x00000000 r5: 0x0000013e r6: 0x0000000a r7: 0x64617469
r8: 0x6420746f r9: 0x00000000 r10: 0x78707265 r11: 0x0000000a
r12: 0x8fe71b65 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0xbffffe64 r27: 0xbffffe70
r28: 0x8fe4841c r29: 0x8fe484ec r30: 0x8fe484ec r31: 0x8fe099bc

This happened on the second computer:

dyld: /Nisus Writer Express/Nisus Writer Express.app/Contents/MacOS/Nisus Writer Express Undefined symbols:
NisusToolbox undefined reference to _NSLocalizedDescriptionKey expected to be defined in Foundation
NisusToolbox undefined reference to _NSOSStatusErrorDomain expected to be defined in Foundation
Sep 18 11:19:07 PowerBookG3 crashdump: Crash report written to: /Users/daylesilverman/Library/Logs/CrashReporter/Nisus Writer Express.crash.log
charles
Posts: 481
Joined: 2002-11-26 11:40:35
Location: San Diego, CA
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Post by charles »

Hi:

You probably need to update your OS to at least 10.2.8. It looks like that is the source of your problem.

-Charles
Charles Jolley
Nisus Software, Inc.
silvergrfx
Posts: 4
Joined: 2003-07-22 15:20:01

Post by silvergrfx »

Charles, thanks for the help. You've solved the problem.

Dayle
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