License Not Accepted

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Frankie
Posts: 3
Joined: 2012-02-27 14:25:13

License Not Accepted

Post by Frankie » 2012-02-27 14:29:42

:x
My license for this software sent via email will not work. Error message to the effect that the license number is too long.

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martin
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Re: License Not Accepted

Post by martin » 2012-02-27 14:40:42

Hi Frankie,

I'm sorry you're having trouble with your license key. I'm going to assume you've tried copy-pasting your license key to prevent any accidental typos when entering the license.

There are a few things that we should check first:
1. What version of Nisus Writer Express did you purchase?
2. What version are you trying to use/license? (you can check using the menu Nisus Writer Express > About Nisus Writer Express)

License keys for version 3.x start with "NXA-".
License keys for version 2.x start with "NWX-".
What does your license key start with?

Frankie
Posts: 3
Joined: 2012-02-27 14:25:13

Re: License Not Accepted

Post by Frankie » 2012-02-27 20:10:15

i purchased NISUS Writer Express 3.4.1. Trying to license a demo version. License key begins with NXA.

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martin
Official Nisus Person
Posts: 4290
Joined: 2002-07-11 17:14:10
Location: San Diego, CA
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Re: License Not Accepted

Post by martin » 2012-02-27 23:53:04

Thanks- that license key and application version combination is indeed correct.

I looked up your license key and it seems to be working correctly. I've emailed you privately with some more details/tips. Please let me know how things go.

Frankie
Posts: 3
Joined: 2012-02-27 14:25:13

Re: License Not Accepted

Post by Frankie » 2012-02-28 07:12:41

Hi, Martin

I was successful in getting the license number accepted. I did so by entered it via the dialogue box that shows the demo has expired and has a register option button. I was getting the "license too long" error when trying to enter the license number using the licenses option under the Nisus Writer Express menu.

Thanks for your help!

Frankie

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martin
Official Nisus Person
Posts: 4290
Joined: 2002-07-11 17:14:10
Location: San Diego, CA
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Re: License Not Accepted

Post by martin » 2012-02-28 10:06:04

Happy to help! I don't think how one gets to the licensing window will have any effect on whether the license is accepted, but I'm glad you have everything working now, however it happened.

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