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NWP is flipping out when I insert an endnote?!!!!

Posted: 2008-12-17 06:00:59
by Nina
Hello, someone please help me! This has happened about 5 times already and it's about to drive me nuts. I don't mean Endnote the program (which I'm not using), I just mean the the regular endnote that you can insert (like a footnote). I was using it fine for weeks and weeks... but now when I try to insert one, NWP freezes up then promptly shuts down. What the hell?

I was also getting frustrated that the endnotes and footnotes would sometimes mysteriously be in a different font, but that was easy enough to fix. This spontaneous crashing is not, however. I have already submitted about 4 errors reports to Apple, and of course restarted my computer, etc. Any advice? When you guys gonna fix this in the future?

Thank you.
:?

Re: NWP is flipping out when I insert an endnote?!!!!

Posted: 2008-12-17 13:00:40
by martin
Hi Nina- unfortunately we never see the reports that Apple collects. Instead, after a crash, can you relaunch NWP and use the menu Help > Send Feedback? That will automatically collect a log of the last crash that occurred. Hopefully we can discover the cause of the problem for you.

Re: NWP is flipping out when I insert an endnote?!!!!

Posted: 2008-12-17 19:19:39
by Nina
Thank you, I just did that. Hope you all can fix this soon and send out a patch, because otherwise I love this software.