phantom formatting

[credneb]

I deliver NPro rtf files to clients using Word on Windows. Rarely are there are any formatting issues, and if there are, they typically involve encoding Greek letters in variables, for example.

In an approx. 15,000 word document last week, however, three claims (multiple paragraphs) appear underlined and "grayed out" (lighter than usual?) on the client's side. There is no such formatting in my original, however. I'm assuming something happened on the client side when opening the document in Word (they seem to have recently upgraded their Word, because documents now sometimes arrive as .docx files).

How can I look at the "raw rtf" to see if some odd formatting codes are hidden on this side?

Cliff

[Hamid]

[...]
How can I look at the "raw rtf" to see if some odd formatting codes are hidden on this side?

Cliff

To look at the "raw rtf", open the file using the Open dialog. At the bottom of the the Open dialog, check the box "Ignore Rich Text Commands" before pressing the Open button.

[credneb]

Thank you, Hamid.

Perhaps the following is for Martin or other Nisusian.

Opening the file reveals the following codes in the offending paragraphs:

{\revised \revauth0 \revdttm656132711 \revnisusid1
{\revised \revauth0 \revdttm656132711 \revnisusid2
{\revised \revauth0 \revdttm656132711 \revnisusid3

I believe it was around here that Nisus crashed while working on this document. Are these codes related to Nisus' file recovery feature?

If so, and if these are the offending codes, how can they be automatically stripped? Saving to RTF does not do it (because the file was previously saved to RTF).

[martin]

If you don't mind sharing the file with us, we'd be happy to have a copy so we can do our own testing between Word and NWP. We want to make sure the formatting is the same in both applications. You could email it to us privately at:

Opening the file reveals the following codes in the offending paragraphs:

{\revised \revauth0 \revdttm656132711 \revnisusid1
{\revised \revauth0 \revdttm656132711 \revnisusid2
{\revised \revauth0 \revdttm656132711 \revnisusid3

Those RTF controls are related to tracked changes, and by themselves don't show anything out of the ordinary. They also don't specify a grey coloring or underlining. Text color is set using the "\cf" control, while underlining is done through a host of controls all starting with the letters "ul", eg: "\uldash".

Eyeballing RTF can be useful, but honestly it's relatively difficult. The file format is complicated, and the unwanted formatting may come from something you don't expect, eg: a runaway formatting group bleeding out, mis-interpreted tracked changes, a style control, etc.