Font issue! Update: Solved!!

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syntist
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Joined: 2008-05-05 18:00:25

Font issue! Update: Solved!!

Post by syntist »

UPDATE: Solved below! Thanks!

Hi,

I'm enjoying writing in nisus pro. So far, that is. My trial version ends in 10 days and if someone can solve this for me, Nisus will be my official writer for life.

Here's the issue.

The calibri font is messed up. It works for about 90%, but then in the other 10% places, I see that the characters begin to overlap randomnly. I've posted a screenshot here.
http://probs.nisus.ftml.net/problem

Please advise. I searched for 'calibri' in this forum and didnt come up with a post. Perhaps this may be the first report of this observation.

Pls help. Many thanks.
Last edited by syntist on 2008-05-06 08:19:36, edited 4 times in total.
dshan
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Location: Sydney, Australia

Post by dshan »

Do documents using this font display okay when opened in other apps (e.g. TextEdit, Pages, etc.)? Have you used Font Book to validate the calibri font, perhaps it is corrupted?
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martin
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Post by martin »

dshan has some good suggestions- I've seen cases where corrupt fonts can cause strange layout/drawing artifacts.

If there's no problem there, does the overlap reproduce consistently for you? Could you send in an example document using the menu Help > Send Feedback? Thanks.
syntist
Posts: 4
Joined: 2008-05-05 18:00:25

Font issue!

Post by syntist »

martin & dshan:

Thx. Font validation did not identify it as being corrupt.

The overlap does reproduce consistently for about 10% of the words in the document.
I did a quick comparison of this problem in Nisus, TextEdit, Word 08 and Pages. Here goes.
http://probs.nisus.ftml.net/comparison

As you can see, it is in Nisus only. I've tried both the 1.1 and the 1.0.3 and they're the same in both versions.

Incidentally, of the several fonts that I tested, I've identified the problem to be present only in the recent microsoft vista fonts: Calibri, Cambria, and Candara fonts. It gets worse as follows: Candara>Calibri>Cambria.

I love the Calibri font, primarily because it is aesthetically pleasant to the eyes for continued writing. I will try and send in a feedback request to see if someone can fix this.. (perhaps it's a character aligment issue, but I've not been able to extract a solution). If you (or anyone) has any other suggestions, pls advise.

Thx again.

Update: Bug Report Submitted with example of the document at nisus.com 5-6-08 9:40 EST
martin wrote:dshan has some good suggestions- I've seen cases where corrupt fonts can cause strange layout/drawing artifacts.

If there's no problem there, does the overlap reproduce consistently for you? Could you send in an example document using the menu Help > Send Feedback? Thanks.
dshan wrote:Do documents using this font display okay when opened in other apps (e.g. TextEdit, Pages, etc.)? Have you used Font Book to validate the calibri font, perhaps it is corrupted?
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Hamid
Posts: 777
Joined: 2007-01-17 03:25:42

Loosen

Post by Hamid »

Hi syntist,
I downloaded the latest version of the Vista fonts distributed with PowerPoint Viewer and extracted the fonts. I used your test document and reproduced the problem which you describe in NWP. This problem does not happen in other apps. My only suggestion for the moment, which will restore the appearance of your text in NWP, is to apply the menu Format:Kern:Loosen once to all your paragraph styles in the style sheet. This works for me.
HTH
syntist
Posts: 4
Joined: 2008-05-05 18:00:25

Re: Loosen

Post by syntist »

Hamid:

Incredibly awesome. Loosening worked! Didn't even know that it existed. Thx.

This totally rocks. I appreciate your SUPERPROMPT support. This sort of a 'rapid-turn-around' support is what gets customers. I'm sold.

Thx again.
Hamid wrote:Hi syntist,
I downloaded the latest version of the Vista fonts distributed with PowerPoint Viewer and extracted the fonts. I used your test document and reproduced the problem which you describe in NWP. This problem does not happen in other apps. My only suggestion for the moment, which will restore the appearance of your text in NWP, is to apply the menu Format:Kern:Loosen once to all your paragraph styles in the style sheet. This works for me.
HTH
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martin
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Post by martin »

We tried to reproduce the Calibri font display issue on our Leopard machine and everything is working perfectly. Perhaps one of you could send us a test document using the menu Help > Send Feedback.

Also, there have been reports of the Office fonts causing display issues. Perhaps you could try clearing your OSX font caches to see if that fixes the problem.
syntist
Posts: 4
Joined: 2008-05-05 18:00:25

Post by syntist »

martin: I sent you an email with the file. Hopefully that will help.
martin wrote:We tried to reproduce the Calibri font display issue on our Leopard machine and everything is working perfectly. Perhaps one of you could send us a test document using the menu Help > Send Feedback.

Also, there have been reports of the Office fonts causing display issues. Perhaps you could try clearing your OSX font caches to see if that fixes the problem.
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