I've been using NWP for a few years now, through several updates, currently on 2.0.4 on OS 10.6.8. Beginning yesterday, Nisus Pro won't open any docx files, crashing every single time I attempt this. Even for docx files previously opened and converted to rtf.
I've attempted this repeatedly for several crucial files I needed to edit immediately. I had to resort to NeoOffice to ammend them, but doing such is hardly a long-term solution. Has Nisus Pro suddenly become incompatible with docx? I find this incredibly inconvenient and counter-productive to why I began using Nisus in the first place (ease of use, especially with several files types).
Suggestions? Input? Am i missing something obvious?
Sudden problem opening .docx files
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martin
- Official Nisus Person
- Posts: 5230
- Joined: 2002-07-11 17:14:10
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Re: Sudden problem opening .docx files
Sometimes there are conversion issues/errors when opening .docx files, but definitely Nisus Writer should not crash. Could you please:
1. Try to open the docx file again and wait for NWP to crash.
2. Relaunch NWP.
3. Use the menu Help > Send Feedback, which automatically collects the relevant logs. It would be great if you could attach the docx file that triggered the problem.
Thank you for your help!
1. Try to open the docx file again and wait for NWP to crash.
2. Relaunch NWP.
3. Use the menu Help > Send Feedback, which automatically collects the relevant logs. It would be great if you could attach the docx file that triggered the problem.
Thank you for your help!