Rebuild (analyzing e-mails) hangs after many hours

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NisusUser
Posts: 257
Joined: 2011-01-12 05:32:38

Rebuild (analyzing e-mails) hangs after many hours

Post by NisusUser » 2015-11-05 10:31:26

Hi, all.

I updated to v. 1.2 today, and after installing InfoClick said I needed to rebuild. I said, "OK."
1st estimate 10_07AM.png
1st estimate 10_07AM.png (23.22 KiB) Viewed 2275 times
Now the program has stalled (hung) and it's been this way about two hours. I took a screen shot about two hours ago and I just took it again and the numbers are identical.
Final (hung) estimate 8_25PM.png
Final (hung) estimate 8_25PM.png (22.32 KiB) Viewed 2275 times
Should I just quit and re-start or what? Maybe delete some e-mails (humor! :lol:). The program itself is still responsive.

Thanks!

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martin
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Re: Rebuild (analyzing e-mails) hangs after many hours

Post by martin » 2015-11-13 16:06:55

Are you still having this problem? If so, please contact us directly via the menu Help > Send Feedback. It would help if you could send along any diagnostic logs with your feedback. Thank you and sorry for the trouble.

NisusUser
Posts: 257
Joined: 2011-01-12 05:32:38

Re: Rebuild (analyzing e-mails) hangs after many hours

Post by NisusUser » 2015-11-13 22:23:49

Same thing. Version 1.2 has never worked for me. I was thinking of going back to the previous version. I've send one feedback report. It said only the console log was available, so I sent that. I just restarted InfoClick and asked it to rebuild the database again. I'll see if I can send any more logs this way.

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martin
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Posts: 4251
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Re: Rebuild (analyzing e-mails) hangs after many hours

Post by martin » 2015-11-16 17:05:57

Thanks for the reports. We've replied to them directly and will continue to work on resolving this issue for you.

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